This Privacy Policy explains how jilivs collects, uses, stores, and protects the personal information of players on our Philippines online gaming platform. Please read this page carefully before you register or use any of our services.
When you register an account on jilivs, we collect the information you submit directly, including your full name, date of birth, email address, mobile number, and preferred payment details. This information is required to verify your identity, process deposits and withdrawals, and ensure your account complies with Philippine gaming regulations. We may also ask for a government-issued ID or other supporting documents during our Know Your Customer process, which is a standard requirement for licensed online gaming platforms operating in the Philippines. Any additional information you voluntarily provide when contacting our support team — such as details about a transaction dispute or a responsible gaming request — is also retained as part of your account record. We only collect what is genuinely necessary to operate your account safely and in accordance with applicable rules.
When you browse or use the jilivs platform, we automatically collect certain technical information to help us maintain a stable and secure service. This includes your IP address, device type, browser version, operating system, session duration, pages visited, and the features you interact with during each visit. We use this data to detect unusual activity, prevent fraud, troubleshoot technical issues, and improve the overall performance of the platform for Filipino players. Aggregated and anonymised usage statistics may also be used internally to understand which games and features are most popular, so we can continue to develop the platform in a direction that serves our players well. This technical data is not used to build individual marketing profiles or sold to advertising networks.
All deposit and withdrawal transactions on jilivs are processed through secure payment channels, and we retain records of these transactions as required by Philippine financial regulations and our licensing obligations. We do not store full card numbers or complete banking credentials on our servers; payment processing is handled by certified third-party payment providers who operate under their own strict data security standards. Transaction records are kept for the period required by law and are used solely for account management, dispute resolution, and regulatory reporting purposes. If you have a question about a specific transaction, our support team can access the relevant record to assist you. Your financial data is never shared with unrelated third parties or used for purposes beyond those described in this policy.
The personal data we hold is used exclusively to operate and improve the jilivs platform and to fulfil our obligations under Philippine law. Specifically, we use your data to create and manage your account, process financial transactions in Philippine pesos, verify your eligibility to play, send you important account notifications, and respond to support requests. Where you have opted in, we may also send you information about promotions and platform updates — you can withdraw this consent at any time by contacting our support team. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Every processing activity is tied to a clear and legitimate purpose, and we do not retain data beyond the period necessary for that purpose.
jilivs applies industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Data transmitted between your device and our platform is encrypted using secure protocols, and access to personal data within our organisation is restricted to staff who need it to perform their specific duties. We conduct regular internal reviews of our data handling practices and update our security controls in response to emerging threats. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable legal requirements. We encourage you to also take steps to protect your own account by using a strong, unique password and not sharing your login credentials with anyone.
We do not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with carefully selected service providers who assist in operating the jilivs platform — such as payment processors, identity verification services, and technical infrastructure providers — but only under strict contractual agreements that require them to protect your data and use it solely for the purpose for which it was shared. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when we are legally required to do so. Any third-party provider that handles personal data on our behalf is required to maintain security standards that are at least equivalent to our own. We review our third-party relationships regularly to ensure ongoing compliance with this policy.
As a player on the jilivs platform, you have the right to request access to the personal data we hold about you, to ask us to correct any inaccurate information, and to request deletion of your data where it is no longer required for a legitimate purpose. You may also request that we restrict the processing of your data in certain circumstances, or object to processing that is based on our legitimate interests. To exercise any of these rights, please contact our support team using the details available on the platform, and we will respond within a reasonable timeframe. Please note that some data may need to be retained even after an account closure in order to comply with Philippine legal and regulatory obligations. If you believe your data rights have not been respected, you have the right to raise a complaint with the relevant Philippine data protection authority.
If you have any concerns about how your personal data is handled on jilivs, our support team is ready to help. You can also visit our FAQ page for quick answers to common account and platform questions.